Alderstone Water Company is a locally owned Louisville water treatment company. A Better Standard of Water. Better Water Starts Here.
Before anyone talks tanks, the first fork on a Louisville-area quote is simple: are you on city water or a well? Those are two service types. City homes usually fight hardness and chlorine or chloramine taste. Well homes more often fight iron, sulfur, and sediment. Mixing those paths is how people get the wrong system.
This page is the start-here map. Quote by phone or text 502-865-9330, or get a city-or-well treatment quote. Quote is by phone or text — not a house visit.
Why city vs well comes first
A water softener is a hardness tool. A whole-home filter is a taste, odor, and sediment tool at every tap. A dual-tank or whole-home system packages jobs that belong together. None of that works if we aim city equipment at a well that throws iron and sulfur — or sell a well package to a Crescent Hill city line that mainly needs scale and shower smell sorted.
Say city or well on the call. Then say what bothers you: spots, pool smell, cloudy water, rotten-egg odor, staining, or the drinking glass. That is enough to start a quote.
Local context lives on the town hubs too — start with water treatment in Louisville, then Middletown, Jeffersontown, Prospect, Crestwood, and the other GBP towns when that is your street.
If you are on Louisville-area city water
Most of metro Louisville drinks treated utility water. Louisville Water draws from the Ohio River and keeps disinfectant in the distribution system. Homeowners often call that “chlorine.” On this system it is usually chloramine (total chlorine) — related to pool chlorine, more stable in the line. City water is treated and regulated. This is not a scare page. People still want glasses that dry clear and a shower that smells like water.
What city homes usually notice
- White film and spots on glasses and chrome — hard water in Louisville
- Soap that will not lather; crust on faucets and showerheads
- Pool-like smell in a hot shower; medicinal taste in coffee — chlorine smell in water
City equipment path (high level)
| What bothers you | Usual job | Where to read |
|---|---|---|
| Spots, film, scale, lazy soap | Softener | /water-softener/ · /water-softener/louisville-ky/ |
| Chlorine / chloramine taste or shower smell at every tap | Whole-home carbon / filtration | /whole-home-filter/ · /whole-home-filter/louisville-ky/ |
| Spots and shower smell | Softener + filtration (often dual-tank / city package) | /whole-home-systems/ |
| Kitchen drinking glass only | Reverse osmosis | /reverse-osmosis/louisville-ky/ |
Softener does not remove chlorine. If someone sold you “one tank for everything” and the shower still smells like a pool, read Does a Water Softener Remove Chlorine?. Hardness and disinfectant are two jobs.
City mixed-bed / dual-tank city setups are for city hardness-and-taste stories. They are not the default answer for a sulfur well outside La Grange or a sediment well near the Salt River.
Nearby city hubs with unique local notes: Prospect, St. Matthews, Jeffersontown, Middletown, Hurstbourne, Lyndon, Anchorage.
If you are on a well in the Louisville area
Wells show up more often as you move into Oldham, Shelby, and Bullitt — Crestwood, La Grange, Shelbyville, Mount Washington, Shepherdsville — and on some pockets closer in (including some Prospect streets). A floodplain ranch and a ridge subdivision do not live the same water life. Tell us the town and whether you are city or well.
What well homes usually notice
- Orange or rust staining; metallic taste — iron in water
- Rotten-egg or sulfur odor at hot or cold taps
- Cloudy water, grit, filters that load fast — cloudy well water
- Sediment after wet weather (common near river and low streets)
Those are not the same as Louisville city chloramine. A city carbon filter alone will not fix a sulfur well. A city softener alone will not fix iron staining.
Well equipment path (high level)
For many Louisville-area well homes the starting conversation is a Well Water Dual Tank AIO — iron, sulfur, and sediment handling aimed at well water — not a city mixed-bed softener sold as a well cure.
| What bothers you | Usual direction | Where to read |
|---|---|---|
| Iron staining / metallic taste | Well treatment (often Dual Tank AIO path) | iron in water |
| Sulfur / rotten-egg odor | Well treatment — say hot vs cold | Town hub + phone quote |
| Cloudy / grit / sediment | Sediment + well package | cloudy well water |
| Drinking glass after well treatment | Kitchen RO (after the well job, not instead of it) | /reverse-osmosis/ |
We do not invent a well diagnosis from a blog post. If you want homeowner-side checks before the call, see how to test well water at home. Alderstone’s next step is still a quote by phone or text, not a sold “free water test” visit.
Well-leaning town hubs: Crestwood, La Grange, Shelbyville, Mount Washington, Shepherdsville.
Softener, filter, dual-tank — keep the jobs straight
| Job | What it is for | What it is not for |
|---|---|---|
| Softener | Hardness — spots, film, scale, soap | Chlorine smell; well iron/sulfur |
| Whole-home filter (carbon) | City taste/odor at every tap; some sediment stories | Replacing a softener for scale |
| Dual-tank / city package | City hardness and taste together | Default well sulfur/iron cure |
| Well Water Dual Tank AIO | Well iron / sulfur / sediment path | City mixed-bed swap |
| Kitchen RO | Drinking and cooking faucet | Whole-house shower smell |
More on the softener-vs-chlorine fork: Does a Water Softener Remove Chlorine?. Pairing page: whole-home systems.
How to get a clear next step
You do not need a house visit to sort the fork.
- City or well?
- What bothers you — spots, shower smell, iron stain, sulfur, cloudy water, or drinking glass?
- Town or ZIP (Louisville, Middletown, Jeffersontown, Prospect, Crestwood, and the expanded Metro towns).
Call or text 502-865-9330, or get a city-or-well treatment quote.
Locally owned · Clear next step · Call or text 502-865-9330.
FAQ
Is Louisville city water the same as a well?
No. City water is utility-treated and usually brings hardness plus disinfectant taste or smell. Wells vary by street and often bring iron, sulfur, or sediment. The first quote question is which one you have.
Can I put a city softener on my well?
Sometimes hardness shows up on wells too — but iron and sulfur change the equipment path. Do not assume a city mixed-bed is the well answer. Say you are on a well and what you see or smell.
Does a softener fix chlorine smell in Louisville?
No. Softening is for hardness. Chlorine or chloramine taste and shower smell need filtration. Full answer: Does a Water Softener Remove Chlorine?.
What is a Well Water Dual Tank AIO for?
It is the well-side conversation for iron, sulfur, and sediment — not the default city dual-tank mixed-bed package. We quote it when the house is on a well and those complaints show up.
Do you come to the house for a free water test?
No. We quote by phone or text. For well homeowners who want DIY checks, see how to test well water at home. Then call 502-865-9330.
Which Louisville towns do you serve?
Primary and expanded GBP towns include Louisville, Middletown, Jeffersontown, Prospect, Crestwood, Anchorage, St. Matthews, Lyndon, Hurstbourne, La Grange, Shelbyville, Mount Washington, and Shepherdsville. Start at the Louisville hub or your town page.